Complaint Handling Policy
Learn how EB Reetsang Incorporated handles complaints, client concerns, escalation and confidentiality in a professional and structured manner.
A clear process for addressing client concerns professionally.
EB Reetsang Incorporated is committed to ensuring that client concerns are addressed promptly, professionally and confidentially.
This page sets out how complaints may be lodged, how the process works and what clients can expect if they raise a concern with the firm.
A structured process designed for fairness, responsiveness and confidentiality.
Purpose
To ensure all client concerns are addressed promptly and professionally.
How to Lodge a Complaint
Clients may submit complaints via email, letter or an in-person meeting.
Process
Complaints are acknowledged within 48 hours, investigated within 7 days, followed by a written response and corrective action where necessary.
Escalation & Confidentiality
If unresolved, the matter may be referred to the Legal Practice Council. All complaints are handled confidentially.
Contact our firm directly so your concern can be addressed professionally.
We are committed to handling concerns with professionalism, confidentiality and a clear process that supports fair resolution.