Client Welcome
Welcome to EB Reetsang Incorporated. This page explains what we need from you, how we communicate, how billing works and the rights you have as a client.
Thank you for choosing EB Reetsang Incorporated to represent you.
Our firm values professionalism, transparency and respectful client relationships. This page is designed to help you understand what to expect when working with us and how we approach communication, billing and client care.
We believe that clear expectations and open communication create a stronger working relationship and a better legal experience for every client.
A strong legal process starts with clear and complete cooperation.
Honest and Complete Information
Clients should provide accurate, honest and complete information so the firm can assess and handle the matter properly.
Essential Documents
Relevant documents and supporting records should be shared as early as possible to support legal preparation.
Availability for Consultations
Clients should remain reasonably available for consultations, updates and decisions relating to their matter.
Professional Cooperation
A cooperative working relationship helps the firm provide focused, practical and efficient legal support.
How We Communicate
How Billing Works
Your rights as a client matter to our firm.
Confidentiality
All discussions and documents are treated as strictly confidential. The firm also complies fully with POPIA.
To Be Treated With Respect
Every client is entitled to professional, respectful and fair treatment.
To Be Informed
Clients have the right to receive clear communication and meaningful updates about their matter.
To Receive Clear Invoices
Billing should be transparent, understandable and professionally presented.
To Withdraw Your Mandate
Clients may withdraw their mandate, subject to the legal and professional framework governing the matter.